Prije neko vrijeme sam uhvatio mao vremena pa napisao par proposala koje bi klub mogao (trebao) implementirati pa eto, ak nekoga zanima
:lol:
Introduction
Why do some supporters travel for hours to attend the match while others rather watch the
game at home or the bar near the stadium?
There are many factors such as weather conditions, and stadium infrastructure but the most
important factor is the emotional connection (also known as team identification) between
the club and the supporter. Supporters with higher emotional connections are much more
likely to attend the game and buy merchandise at the club's official shop than supporters
with lower emotional intelligence.
Engagement strategies are strategies for building an emotional connection and result in
increased average attendance, merchandise sales, better sponsorship deals, better
relationships with local municipalities, etc.
Engagement strategies are typically built around purpose and values - club identity. It
allows you to find the club's purpose and to base the club on something more than just
football. But note, that it is vital that core values and purpose are defined together with
supporters and not by club executives.
Engagement strategies vital because clubs usually have the following two primary goals:
1. Sports success on the pitch
2. Building strong fanbase/community (engagement strategies)
Proposal 1: Local community
For developing a strong fanbase is vital for the club to build a strong relationship with the local
community because only local people can regularly attend matches.
This can be achieved with:
1. Physical presence:
- Organizing events such as “Dinamo u tvom kvartu” or “Plava noč” where local
people can meet club representatives (some players, club ambassadors, etc).
2. Online presence:
- Content with a focus on embracing connection between the club and the local
community (e.g. former players, a notable fan who grown in this particular
part of the city)
- Video interviews with local historians who can present some historical facts
related to the club and its relation to the local community. Or just representing
the historical facts of club values (e.g. why was Dinamo important for Croatian
people in Yugoslavia)
3. Great relationship with local organizations such as humanitarian organizations,
firefighters, schools, etc
Examples:
1. Millwall: Docker club invites dockers to watch their game on docker day.
2. AS Roma - Every signing shows a picture of missing children. Using publicity to do
something great for the (world) community
Proposal 2: Measuring emotional connection
It is vital to measure fan emotional engagement because this is the only way to understand if
the club is moving in the right direction.
The most used way to measure fan engagement is a survey with only one question:
On a scale of 1 to 5, how valued do you feel by the club? (NOTE: Also answers 1.5, 2.5,
3.5, and 4.5 should be offered).
This is the most universal metric of general fan emotional connection (and satisfaction) and it
should be repeated a couple of times per year. A survey should be sent to every club
member and to fans who participated in at least one match the e.g. last season. It is not
recommended to send it to the wider, general public because we would get non relevant
data.
Proposal 3: Short video interviews
Series of video interviews with ordinary supporters, celebrities, and former players with only
one open-ended question.
Video interview 1: “What does Dinamo mean to you?”.
Video interview 2: “What is your early memory of the Dinamo”
Video interview 3: “What is your memory of the first match that you attended”
Video interview 4: “What is your happiest (or saddest) memory related to Dinamo”
Video interview 5: “Why do you love Dinamo”
…
Such video interviews not only make lifetime memories for this specific supporter who
attended the interview but most importantly, also exploit the club's true values and purpose.
The club should use them to generate unique content interesting to the general fanbase
(increasing emotional connection)
Implementation: Very similar to “Nedamo Maksimir”
[url=http://]
https://www.youtube.com/watch?v=V9Ma_pHabFE[/url]
Proposal 4: Written testimonies
It is much easier and faster to get supporter testimonies about their story related to the club
in text form. The club could collect the most interesting stories and publish them publicly. It
could even be published as a club official testimonies book, do additional video interviews, or
something like that. Also, from such testimonies, it is very easy to extract the club purpose
and values.
Similar, textual testimonies were already collected on
zonadinamo.com
https://www.zonadinamo.com/discussion/248/moja-prica-zasto-volim-dinamo-zagreb/p1